Delivery Times
2 - 4 business days for North Island
3 - 6 business days for South Island
Rural deliveries will take an extra 2 - 3 days
Furniture - Oversized Items
Delivery charges for oversized items are based on postcode and product volume. Charges are displayed on the checkout page prior to payment.
Order processing
Orders placed during the weekend or public holidays will be processed the next business day.
During sale and holiday periods, processing of orders may be subject to delay. We ask you to allow a minimum of 2 business days for your order to be dispatched.
Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link.
If your order contains both furniture and homeware items, you may receive multiple deliveries as these are managed by separate delivery partners.
When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.
Delivery within New Zealand
Estimated courier times are 1-3 business days for North Island and 3-5 business days for South Island. Rural deliveries will take an extra 2-3 days. Please keep in mind this does not take into account order processing time.
Furniture deliveries
Furniture orders have longer processing times as our warehouse team will quality check each furniture item before dispatching your order. Your furniture order will be processed between 2-4 business days at one of our NZ based warehouses.
Once your furniture delivery has been dispatched by our warehouse, you will receive a dispatch email containing a tracking link. You will also get a phone call from our furniture delivery provider a few days later so they can arrange delivery with you directly.
Furniture deliveries can take up to 10 business days, depending on where you are located. Our furniture carrier only delivers between Monday and Friday. If you have a specific delivery date and time or want to request a weekend delivery, please contact our customer service team before placing your order so we can make sure we can meet your requirements.
Please do not accept the delivery if the furniture item is damaged. As soon as you discover the damage, please take photos and email them to cindy@cminteriors.nz along with your order details. We will endeavour to get back to you as soon as possible.
International delivery
At this stage, we do not offer international shipping outside of New Zealand.
Returns process
If you wish to return or exchange your online order, please view our returns process.
Delivery issues
If you haven’t received your parcel after the expected delivery time, please check its progress via the tracking link in your order confirmation email. If you can’t find your tracking link or there’s a delay or problem with the shipping, please email cindy@cminteriors.nz with your order details and we’d be happy to look into it for you.